Building relationships and creating great buying experiences at scale is one of the biggest challenges in smb marketing. Platforms like Dock help balance scalable processes with flexible personalization.

SMBs are often concerned about spending money on a service that may not work for their business. Using incentives like free demos or money-back guarantees can alleviate these concerns.

Email marketing

SMBs have limited resources and expertise, so they need marketing to be easy. Don’t confuse them with jargon or industry terms. Instead, focus on building a rapport with them and providing valuable resources for their business. For example, you can use free image resources like Death to Stock Photo, Unsplash, and Gratisography. This will show that you care about their needs and want them to succeed in the long run.

The best way to understand SMB buyers is to speak with them directly. Talking to multiple people in the company and asking them about their goals can help you develop a comprehensive understanding of their business model and what makes it unique. This can improve your sales conversations manyfold.

SMBs have a unique purchasing process. They often procure multiple products within a technology category and prefer best-of-breed solutions over product bundles. This creates an opportunity for cross-selling and up-selling. To maximize this potential, companies should analyze internal and external digital data to better understand customer behavior and needs. This will allow them to create personalized experiences and offer more relevant solutions.

Shopping cart abandonment emails

Abandoned cart emails are one of the best ways to recover lost sales. With the right email marketing tools, you can automate these messages and use pre-made quality templates. These emails can help you build a strong customer connection and increase conversions.

To make your emails more relevant, consider including product recommendations. This will help you entice customers to resume their shopping experience and encourage them to complete the purchase. Luggage brand Away offers a great example of this. The email is short and straightforward, with product images, CTA buttons, and benefits such as free shipping and returns. The email also includes a testimonial from the company founders to further increase trust and credibility.

Another way to entice customers to resume their shopping is by offering loyalty program rewards. This strategy can increase customer retention and boost sales in the long run. This is especially important if you have multiple tiers in your loyalty program. Luggage brand Away uses this tactic in their abandoned cart email sequence by reminding customers of the points they will receive after their purchase.


A newsletter is a powerful tool that can help you grow your business. It allows you to create a direct connection with your audience, sending them valuable content directly in their inbox. This can help build trust and brand awareness. In addition, it can also be a great way to show your expertise and establish yourself as an authority in your field.

In addition to providing important news, newsletters can include educational material that teaches your customers about your products or services. For example, a marketing newsletter might include tips on copywriting and practical examples. This type of information can be useful to your subscribers and will help you convert them into paying customers.

Moreover, you can use newsletter analytics to learn more about your subscribers, such as how many people open your emails, who marks them as spam, and if they forward them. This data can help you improve your email campaign and increase its efficiency. Additionally, you can use your newsletter to generate new leads and promote special deals. By combining this strategy with other types of marketing, you can generate a lot of revenue.


Whether you are selling your products to SMBs or simply want to encourage more consumers to purchase your brand, reviews are an important part of your marketing strategy. In addition to boosting sales, they also help you establish yourself as an expert in your industry.

SMBs are easier to reach than larger companies, as they usually have fewer decision-makers and shorter sales cycles. In fact, the 29 million SMBs in the United States represent 99.7 percent of all businesses. Moreover, they are more likely to research and buy new products themselves. This makes it easy to generate leads and close a sale.

SMB is a fast-paced workplace and offers a lot of challenges that can push you to be better each day. It is a supportive environment that inspires employees to excel. Unlike other companies, SMB promotes a culture of radical candor that empowers employees to speak up when they see something that could be improved. SMB is a great company for anyone who is looking for a challenging, fast-paced and rewarding job.

A/B testing

A/B testing is a great way to gather useful metrics about your audience. This data can help you make smart improvements to your website, landing page, or other digital assets. For example, you can use this information to test different images or text and find out which ones your audience connects with the most. It can also help you determine which types of ads will generate the best results.

To successfully run an A/B test, you need to identify your test variable and the amount of time that it will take for the test to reach statistical significance. It is important to avoid peeking at the results until you reach this point, as it will skew the results and prevent you from getting the most accurate information.

A/B testing can be used for a variety of purposes, including increasing email click-through rates. For example, Sephora uses this strategy to include a call to action in their emails that leads customers directly to their product pages. This allows them to capture more sales and create customer loyalty.

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